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Your Rights Before You Join

Our legal page sets out how your account access, personal data, cookie choices and wallet records are handled before you open an account.

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CONTACT ROUTES

Reach Us For Legal Requests

Legal questions should go through a contact path that leaves a clear record.

Account support chat Use live chat when your legal question concerns account access, locked sessions, identity checks…
Email legal mailbox Send detailed legal requests by email when you need a written reply about terms…
Wallet record help For transaction record questions linked to Touch 'n Go, GrabPay, Boost dan FPX, share…
DATA HANDLING

How We Manage Legal Records

We keep legal handling practical: collect what is needed, restrict internal access, and use account records to answer your request accurately.

Personal data scope

We collect account details, contact data, login records, wallet references and support messages needed to run your account and answer…

Cookie choices

Cookies help keep sessions active, remember language choices and detect unusual account access.

Account security checks

Before changing personal data or discussing wallet history, we may verify your phone, email, recent login pattern or transaction reference.

Record retention

We retain account, support and transaction records for operational, legal and dispute-handling needs.

Correction requests

If your name, contact route or account data is wrong, ask support for a correction.

Escalation path

If the first reply does not address your legal concern, ask for escalation and quote the earlier ticket reference.

Legal Questions Before Account Access

These answers explain how we handle common legal requests on account access, data use, cookies, wallet records and contact routes. They are written for quick reading before you open or manage an account, while keeping the full legal wording on this page as the reference point.

The terms on this page apply to account access, identity checks, wallet records, cookie use and support contact. Eligibility depends on local law and is available where local law permits, so access may differ by location.

We may keep your account name, contact details, login timestamps, device session data, wallet references and support messages. The purpose is to manage access, verify requests, handle disputes and meet record duties.

Yes. Contact support with the account reference and the detail that needs correction. We may verify your email, phone, recent session or a matching document before changing data that affects account access.

Payment records are kept as wallet references linked to your account activity. We use them to trace requests, confirm ownership and answer transaction questions, while limiting discussion until the account holder is verified.

Cookies support login sessions, language settings, security checks and basic site measurement. If you block essential cookies, some account functions may fail or require repeated verification before access can continue.

Use chat for urgent account access issues or email for detailed legal requests. Include your account reference, contact route and the specific clause or data issue so we can locate the right record.

Yes. We may update wording when laws, account processes or record needs change. The current version appears on this page, and continued account use means the newer wording may apply from its update point.